🗓️ Estimated Timeline
You can expect your order to be completed approximately 3 weeks (15 business days) from order placement.
Please keep in mind that weekends, holidays, or occasional supply chain delays may affect this timeline. If there are any unexpected delays, we’ll do everything we can to get your order to you as quickly as possible.
📦 Order Status Inquiries
If it’s been more than 3 weeks since you received this message and you haven’t received your order or tracking info, please reach out to the pop-up store contact for your organization or team. They will have the most up-to-date information.
If you don’t know who your contact person is, or if you aren’t able to reach them, please connect with us at jenny@inkinctacoma.com
🔄 Item Availability
Occasionally, an item may be out of stock or delayed. If that happens, we’ll substitute it with a comparable item of equal value to avoid holding up your entire order.
❌ Refunds & Replacements
Because each item is custom-made, we’re unable to offer refunds or replacements for sizing or preference issues if the order was fulfilled correctly.
However, if you received the wrong item, size, or if there’s another issue, please contact us directly and we will discuss options for replacements or returns.
Thanks again for your support—we’re excited to get your custom gear into your hands!
